poker-poker.net FAQ – Your Questions Answered Here

On the login page, tap Forgot Password. Enter the mobile number linked to your account and we'll send a reset OTP. Enter the OTP, set a new password, and log in straight away. If you no longer have access to that number, contact [email protected] with your account details and our team will help you recover access.

No. Each player is allowed one account only. Duplicate accounts are against our Terms and Conditions and may result in all accounts being suspended and balances forfeited. If you think a duplicate was created by mistake, contact support immediately so we can resolve it without affecting your main account.

Log in to your account and go to the Profile section. You can update your display name and email address directly. To change your registered mobile number, you'll need to contact [email protected] — this requires identity verification to protect your account from unauthorised changes.

If you'd like to close your account, email [email protected] from the address linked to your account. Before closure, any remaining balance will be withdrawn to your registered bKash or Nagad account. If you're closing your account due to gambling concerns, please visit our Responsible Gaming page first — self-exclusion may be a better option than full closure.

poker-poker.net supports the three most widely used mobile banking services in Bangladesh:

• bKash — personal and merchant wallet
• Nagad — personal wallet
• Rocket — Dutch-Bangla mobile banking

All deposits and withdrawals are processed through these channels. No credit cards or international payment methods are currently supported.

In most cases, deposits reflect in your poker-poker.net balance within 60 seconds of the transaction being confirmed by bKash, Nagad, or Rocket. During peak hours there may be a short delay of up to five minutes. If your deposit hasn't appeared after 15 minutes, contact support with your transaction ID and we'll investigate immediately.

The minimum deposit on poker-poker.net is kept low so that players can try any game without committing a large amount upfront. The exact minimum is displayed on the deposit screen inside your account. There is no maximum deposit limit for standard accounts, though very large transactions may require additional verification.

Most withdrawals are processed within a few hours of the request being submitted. Funds are sent to the same bKash, Nagad, or Rocket account used for your deposit. poker-poker.net does not charge any fees on standard withdrawal transactions. Withdrawals requested during late-night hours may take slightly longer due to mobile banking processing windows.

This can happen when a network interruption breaks the connection between bKash and our system after the payment is deducted. Don't worry — the money is not lost. Email [email protected] with:

• Your poker-poker.net username
• The bKash transaction ID (TrxID)
• The date, time, and amount of the transaction

Our team will verify the transaction and credit your balance manually, usually within one hour.

poker-poker.net currently offers seven games:

• Callbreak Quick — fast-format multiplayer card game
• Dice — instant provably fair dice game
• Nine — number-based strategy card game
• HRG Live — live dealer streaming game
• Darts — touch-based skill game
• Bird Catcher — arcade multiplier game
• Full Lobby — browse all available games

New games are added regularly — check the Lobby for the latest additions.

poker-poker.net uses two systems to ensure fairness. Instant games like Dice use a provably fair algorithm — the result is generated using a cryptographic seed that you can independently verify after each round. The seed values are published so any player can confirm the outcome was not altered. Live games like HRG Live use certified RNG systems. poker-poker.net has no ability to change a result once a round has started.

poker-poker.net saves your game state on our servers in real time. If your connection drops mid-round, reconnect to the platform and your game will resume from exactly where it left off. Any bets placed before the disconnection are preserved and will settle normally. For multiplayer games like Callbreak Quick, a short grace period is given before the system auto-plays your hand.

Some games on poker-poker.net offer a demo or practice mode that lets you play without real money. This is a good way to learn the rules before committing a deposit. Check the individual game page for whether a demo mode is available. Real-money play and bonus eligibility require a funded account.

Each game has its own bet limits, which are displayed clearly on the game screen before you place any bet. Limits vary by game type and table. For live dealer tables in HRG Live, different tables may have different limits — higher-limit tables are available for experienced players. Always check the table limits before joining a session.

New players receive a 100% match bonus on their first deposit. For example, if you deposit ৳500, you get an additional ৳500 in bonus funds — giving you ৳1,000 to play with. The bonus is credited automatically to your account alongside your deposit and can be used on any game in the Lobby. Full terms are available on the Terms and Conditions page.

Wagering requirements specify how many times you need to play through a bonus before the funds can be withdrawn. The exact requirements for each bonus are stated clearly in the Terms and Conditions — poker-poker.net does not hide conditions in small print. If you have a specific question about a bonus offer, contact [email protected] before claiming it.

Yes. poker-poker.net runs regular promotions for existing players including reload bonuses, cashback offers, and game-specific tournaments. Active promotions are listed in the Lobby section of your account. Promotional offers change regularly, so it's worth checking the lobby each time you log in to see what's currently available.

Bonuses are credited automatically in most cases. If a bonus hasn't appeared within a few minutes of your deposit, check the following:

• The promotion was still active at the time of deposit
• Your deposit met the minimum amount required for the offer
• You haven't already claimed the same bonus previously

If everything looks correct and the bonus is still missing, contact [email protected] with your deposit transaction ID and we'll investigate.

The poker-poker.net app is available for both Android and iOS. Visit /app from your mobile browser to download the correct version for your device. The app is free to download and all seven games are available inside it. The app version typically loads faster than the browser version on mobile data connections.

The poker-poker.net app is designed to run on Android 5.0 and above, which covers the vast majority of Android devices currently in use in Bangladesh. If you're running an older version of Android and experiencing issues, try using the mobile browser version instead — it works on most devices with a modern browser installed.

The poker-poker.net app is safe to install. It does not request unnecessary permissions and does not run background processes when you're not actively using it. Battery usage is comparable to other gaming apps. The app is optimised for low data consumption, making it suitable for players on limited mobile data plans.

poker-poker.net provides several tools to help players stay in control:

• Deposit limits — set daily, weekly, or monthly caps
• Session time reminders — get notified after a set play duration
• Self-exclusion — temporarily or permanently block access to your account
• Reality checks — on-screen prompts showing how long you've been playing

All tools are available through your account settings or by contacting support. Visit Responsible Gaming for full details.

To self-exclude, email [email protected] and request a self-exclusion. Specify whether you want a temporary exclusion (minimum 30 days) or a permanent one. Your account will be suspended within one hour of the request being processed. During the exclusion period, you will not be able to log in or receive promotional communications. See Responsible Gaming for more information.

No. poker-poker.net is strictly for players aged 18 and above. Age verification may be required at any point. If we have reason to believe an account is being used by a minor, the account will be suspended immediately and any balance will be returned to the registered payment method. If you are concerned about a minor accessing the platform, contact [email protected] immediately.